Statement from North East Mayor Kim McGuinness in response to an update from Nexus on the roll out of new Metro fleet.
North East Mayor Kim McGuinness said: “I’ve had to reluctantly accept that the roll-out of the new Metro trains needs to be temporarily halted, to deal with an issue that is affecting the doors.
“I know this will be extremely frustrating for passengers and I share their disappointment - like them I’ve been truly excited to see the new trains finally running.
“While new fleet will inevitably face teething issues, I’ve asked Nexus and Stadler for a full explanation. They are working on a solution right now, and I will be asking for daily progress updates until the problem has been fixed.
“I’m determined to give passengers in the North East the world-class service they deserve and will be working around the clock to ensure Nexus and Stadler deliver.”
For more information please visit the Nexus website at www.nexus.org.uk/news/item/update-roll-out-new-metro-train-fleet